TfR offers a flexible approach when communicating and engaging effectively with clients. Although we greatly value face to face work with clients, much of our initial contact is generated through telephone communication or by responding to web-generated e-mails. Some of our support work, for example mentoring, can be carried out effectively through phone calls. Much of the information that we share with clients is done through e-mail circulation, but we remain mindful that some people and groups do still prefer paper-based communication.