As a valued TfR customer, we will always aim to ……………..
(1) Deal with your enquiries professionally
(2) Have due regard for confidentiality
(3) Achieve our service standards
(1)
• We will ensure that all customers' initial enquiries are dealt with by TfR and its advisers within five working days or within the deadline agreed with you
• We will act in a professional and approachable manner
(2)
• We will deliver a service which is impartial, objective and confidential
• We will treat all personal information in compliance with the Data Protection Act (2000)
• We will treat your enquiry in confidence. We will keep any confidences requested and will only disclose your details to anyone outside of TfR with your agreement
(3)
• We will always act in the best interest of our customers
• We will deliver a service that is based on the most accurate and relevant sources of information
• We will signpost you to a more appropriate organisation if necessary, and where possible
• We will use plain English wherever possible
• We will treat all our customers according to the Equal Opportunities guidelines and will promote fair practice
• We will always consider your feedback and comments to continually improve the quality of our services and to better meet the needs of local voluntary, community and faith organisations.
• We will value and respect the diversity of our customers and try to meet the needs of customers with specific requirements